Order Information


Product Availability

The inventory information listed online is the most up-to-date information we have on an item's availability. Unfortunately, it is impossible to guarantee 100% availability on all of our items. If you order an item that is sold-out, we will contact you by email as soon as possible, and inform you of some other options for proceeding with your order. In the event of a sold-out item in which there is no suitable replacement a full refund will be issued in the original method of payment. If a replacement is chosen that is a lower price than the orginial item ordered, you will be issued a refund for the difference, subject to any applied discounts. For information regarding refunds, returns, and exchanges, please see Returns & Exchanges.

Order Status/Tracking

You can check the status of your online order by logging into the My Account section to see your order and shipping status.

Updating Account Information

You can update your Pistons Locker Room Store account information at any time by going to My Account. You can log in to your account by entering your email and password. After logging in to your account you can change your profile information. If you are having difficulty logging in, please Contact Us. We would be happy to assist you in accessing your account.