CUSTOMER SERVICE

 

 

SHIPPING INFORMATION

Our shipping closes at 1 PM EST each business day.  Express orders need to be placed before 1 PM EST to be shipped the same business day.  Any order placed after 1 PM EST will be shipped the next business day.  The handling time often varies depeding on the item that is purchased.  We estimate a handling time of 2-3 days, but most orders will ship 1 business day after the order is placed.  Total delivery time includes handling time, the shipping method selected at checkout and the proximity of your shipping address to Auburn Hills, MI.  Shipping rates are determined by the size/weight of the item(s) purchased and the shipping selection chosen.  Please use the following guidelines to estimate delivery time:

Shipping Method / Delivery Time (not including handling time)

FREE Shipping on Purchases Over $50!
FedEx Smart Post with delivery by US Postal Service
(U.S. Addresses Only)
Transit time estimated at 3-8 business days in the contiguous 48 states.  Free shipping only available for orders with a subtotal over $50 (after discounts are applied) and shipping to an address in the United States.  
 
 
HOME/GROUND / 1-5 BUSINESS DAYS (excludes holidays) depending on zip code:
(Home Delivery to residential addresses Tue-Sat / Commercial Delivery to businesses Mon-Fri)
 
2 DAY / 2 BUSINESS DAYS (M-F, excludes holidays)
STANDARD OVERNIGHT / 1 BUSINESS DAY (Afternoon Delivery, M-F, excludes holidays)
PRIORITY OVERNIGHT / 1 BUSINESS DAY (Morning Delivery, M-F, excludes holidays)

USPS PRIORITY MAIL INTERNATIONAL / (shipping time dependent on country)
USPS EXPRESS MAIL INTERNATIONAL / (shipping time dependent on country)

Any international taxes, customs, duties and brokerage fees are not included in the shipping cost are the sole responsibility of the customer.  Please contact your local Post Office if you have any questions regarding duties, taxes or custom charges.
     
 

ORDER INFORMATION

In-stock Items

The inventory information listed online is the most up to date information we have on an item's availability.  Unfortunately, it is impossible to guarantee 100% availability on all of our items.  If you order an item that is sold out, we will contact you by email as soon as possible.

Order Status/Tracking

You can check the status of your online order by logging into to the My Account section to see your order and shipping status.

 

 

PAYMENT, PROMOTIONS & PRICING

Payment Options

We accept Visa, MasterCard, Discover and American Express.  Your credit card will be charged at the time your order is placed.  We also offer the option of using PayPal to place your order.  If you would like to place an order by phone or with a money order, please call us at 248-375-4025 between 9AM and 5PM (EST) Monday - Friday to place your order.  

Promotional Codes

If you have received a promotional code that you would like to apply to your online order, add the items you would like to purchase to your shopping cart and begin the checkout process.  Inside your shopping cart you can enter a coupon code into the Promotional Codes box and click the Apply button underneath.  The discount will be applied before your order is placed.  

Pricing

Unfortunately we are unable to adjust previous purchases to reflect new sale prices or promotions.  
 
 

UPDATING ACCOUNT INFORMATION

You can update your Pistons Locker Room Store account information at any time by going to My Account.  You can log into your account by entering your email and password.  After logging into your account you can change your profile information.

 

 

RETURNS

Your complete satisfaction is our priority.  If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of purchase.  All returned merchandise must be in new condition, with tags still attached.  We will exchange the item for another product or issue you a refund for the original item purchase price.  All refunds will be returned in the form of the original method of payment.  Please send returned merchandise to the following address:
 
DETROIT PISTONS MERCHANDISING
ATTENTION: RETURNS DEPARTMENT
2675 LAPEER RD.
AUBURN HILLS, MI 48326

 

CONTACT US

Email: pistonslockerroom@palacenet.com
Phone: 248-375-4025
Hours: Monday - Friday 9AM-5PM (EST)

 

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